Where is our data stored?
With trusted cloud providers, listed in our privacy policy. It is encrypted in transit and at rest (source: Supabase security).
Who at Hey Captain can see our data?
Only the founder, through an admin login with two-factor authentication, and only when you ask for support.
Can another vessel or company see our data?
No. Every vessel is walled off by rules in the database itself. A management company sees only its own fleet.
Who on board sees passports and personal data?
Only the heads of department you give that right to. Crew see their own details only.
Does the AI see everything?
No. It sees only what the person asking may see, and it cannot change anything without a person approving the card.
Is our data used to train AI?
No.
What happens to data on a phone that works offline?
It stays on that device, for that login only, and is wiped when they log out.
Can we see who changed what?
Yes. Every change has a name, a time and the value before.
How do we export or delete our data?
Export any list to Excel or CSV at any time. When you leave, we delete your vessel’s data and files on request; erased data is removed from our backups within 30 days.
What if a crew member leaves?
Deactivate their login in one click. Their history stays; their access ends.